Visitor
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4 Messages
Jacksonville, Florida upload speed increase
I just got done reading an article from Comcast saying that Jacksonville received the upload speed increase a few months ago. I am still stuck on 35mbps upload. Can someone look into this for me?
Thanks.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you very much for reaching out to our team here @user_16e3c6. I would be happy to check on that upload speed issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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