Visitor
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2 Messages
Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up you choose to make a new apple account. That ended up working. So if anyone had a cellular watch, at this point, it looks like you have to have a sepperate apple account for it. You can ad that id to your existing apple family plan and go from there as far as controls. Hope this helps. Not sure why xfinity does not know about this yet. At least not the folks I spoke to.
XfinityPaula
Official Employee
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2.1K Messages
4 months ago
Hello user_ow02iz! Thank you so much for sharing the steps you found that allowed you to set up and activate the Apple Watch. I'm sure it could be helpful for others that are having similar issues. I'm sorry that our teams were not able to assist you with figuring that out.
How are your other services working? Is there anything that we can help you out with?
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screenname137
Contributor
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297 Messages
4 hours ago
That sounds like a terrible and unnecessary solution that no one should do. I don't know why Xfinity can't get this right, but it has been a nightmare for years for every Apple watch we have set up. Eventually it will work, but often not without a lot of trouble. I have a new U3 watch now I bought from Xfinity and on support for 40 minutes so far and no luck.
I really don't even care about activating cellular, but I think I have to for this promo to get the discount. I need to check into that and if not a requirement, I'll give up.
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