IVR phone tree[Edited: "Inflammatory"] problems not resolved, [Edited: "Inflammatory"]

All I needed to do was talk to an agent? Why? Because [Edited: "Language"] Comcast randomly deleted all my port forwarding settings (note: for some [Edited: "Inflammatory"] reason these settings are only accessible through the mobile app, [Edited: "Inflammatory"]).

It's simple: I woke up one day and all my port forwards were just suddenly gone. Nothing was working right. I needed to speak to an agent to find out what happened and how to restore them and keep this from happening again. But the customer support IVR phone tree is so [Edited: "Inflammatory"], there is simply no way I could find to speak to an agent. The system tried to reset my modem, hung up on me several times, and then very eventually I managed to get an agent to call me back after a long wait. A few minutes into that call, the agent suddenly went mute mid-sentence and the call dropped. Of course they did. They never called me back. Of course they didn't.[Edited: "Inflammatory"]

Why is it so difficult to simply talk to a human being??

I am so frustrated at this point, I simply want to cancel my service and become a monk. How can it be this [Edited: "Language"]' difficult [Edited: "Inflammatory"]. I just need to talk to an agent. It's that simple. Edited: "Inflammatory"] For many years I would pick up the phone, press a couple options, and talk to an agent and have my issue solved in minutes.

Edited: "Inflammatory"]