Ivr impossible

I am tired of calling for customer service and have to fight with the stupid ivr to get a human. It keeps sending me texts and I don't want to do it via text. I want to speak to a human. We have been with Comcast for many years but I think I will be getting rid of it and going back to satellite. It took me over 6 minutes today to finally get someone who was not helpful. Waste of time

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XfinityKei

Official Employee

•

2K Messages

1 year ago

Hello @user_jdda2l I’m sorry for how this experience has made you feel. Can you tell us more about what's going on, so we can help?

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user_jdda2l

2 Messages

You can call me. I don't want to text this out. I want to be heard

1 year ago

0

XfinityJoe

Official Employee

•

1K Messages

@user_jdda2l Our team would be happy to assist.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

0

Customer Service

user_jdda2l

Ivr impossible

XfinityKei

user_jdda2l

XfinityJoe

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