I've tried getting ahold of Jasmine and I haven't gotten a call back

Question

This is regarding how my account has been handled and being continued to be handled . My son has to be on the phone every other day with incompetent employees. That lie and misleading the customer . And give false promises and solutions. I thought this matter would have been taken care of after speaking to a very capable employee but it seems that the system and newer employees caution to cause more problems. If this matter isn't dealt with properly I will have are family lawyer get involved and prosses this threw the court system

XfinityAmandaB · Answer

user_04tikm Thank you so much for reaching out for help with contacting this specific agent. I understand speaking with the same agent may be helpful if they were able to assist you in the past; however, most of our teams are not set up to work with one customer continuously. Some of our escalations team do work as a point of contact on one dedicated issue, but not for all care concerns. I apologize if you have not been able to reach Jasmine, but we would be happy to help. If you could provide a little more detail about your issue without including any personal information, we would be happy to assist.

Customer Service

user_04tikm

I've tried getting ahold of Jasmine and I haven't gotten a call back

XfinityAmandaB

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