I've paid my bill WiFi still off it's at -50$

I've paid my bill and my WiFi has been off for 4 weeks now. I've talked to 7 different people on the phone from Xfinity including Tanush, Linda, Fatima and rishi. Not a single one has gotten my WiFi back on yet every single one says they're going to have it on within an hour, then disconnects my call. I've even paid 50$ more to try and get my WiFi back on. I'm genuinely at my wits end. This is completely ruining my work and I'm going to be fired. I need this fixed.

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XfinityDilary

Official Employee

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3.4K Messages

3 hours ago

Thank you for posting on our community forums, user_4pnobf. I am so sorry you’ve had to deal with this for so long. I completely understand why you’re feeling frustrated, especially with this impacting your work. That’s absolutely not the experience we want for you, and I appreciate you sticking with us while trying to get this resolved. Let’s take a fresh look at your account and get eyes on what’s preventing the service from being restored. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_4pnobf

I've paid my bill WiFi still off it's at -50$

XfinityDilary

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