I’ve no active cable or outlet

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi, @user_f8iwj3! Welcome to the XFINITY forums page and thank you for taking the time out of your day to contact us for help with finding out what to do when you do not have an active outlet. Thank you for choosing us as your service provider! The next best thing to do from here is to schedule a technician appointment to get that outlet activated.

To schedule an appointment, you can actually schedule an appointment online in My Account. Here are the steps below.

1st -First try to resolve your issue using the online troubleshooting guides available in My Account. To select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.

2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.

3rd- Please tell us about the nature of your issue and select Continue.

4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.

5th- You'll see a confirmation page once your appointment i

know that you can now schedule a repair appointment online in My Account if you are experiencing issues with your Xfinity TV, Internet or Voice service? This is something that we did not have available in the past. For future reference, here are the steps below.

1st -In order to schedule a repair appointment, you need to first try to resolve your issue using the online troubleshooting guides available in My Account. To select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.

2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.

3rd- Please tell us about the nature of your issue and select Continue.

4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.

5th- You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select the Manage Appointment option. Otherwise, you can exit by selecting Back to My Account. Please let us know if this helps.