I've just had my internet service disconnected even though I made arrangements a few days ago and no they won't let me talk to a live agent

Xfinity has disconnected my Internet service after I made prior arrangements and was told I would be ok until the 30th. Now when I try to call or use the chat function with Xfinity assistant it won't even allow me to talk to a live agent or give me any help at all.

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user_ppvh51

Visitor

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2 Messages

2 days ago

This is ridiculous and I shouldn't be put through this it's forcing me to pay even though I already made arrangements.

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_ppvh51 Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Customer Service

user_ppvh51

I've just had my internet service disconnected even though I made arrangements a few days ago and no they won't let me talk to a live agent

user_ppvh51

XfinityThomasC

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