Visitor
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3 Messages
I’ve had it with Xfinity Internet
Once or twice a week I get text messages telling me I have a problem that does not exist, then about 5 - 10 minutes later my internet is taken down and typically down for 2 - 3 hours. This always happens mid-morning, during normal business and school hours, to perform some type of maintenance that could be performed during off-hours or slow usage hours.
Xfinity has completely lost the understanding of the service their customers pay for. If there is a known maintenance issue that needs addressing while services are up, the maintenance should not be performed during high usage hours that customers pay for. Shutting service down and disregarding how customers use the service is simply not acceptable. Fortunately, high speed fiber internet as an option is now available. We are not the same captive customers that have been taken advantage of too long already. After over 20 years, this is enough. Shut it down one more time during high usage hours and I’m gone.
user_nuc1q8
Visitor
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3 Messages
1 hour ago
Xfinity will no longer even talk to you if you have an outage. When you try to contact customer service, you get an AI assistant that blocks you from reaching anyone in technical support or sales. It simply disconnects you. I just need to know how to get this service DISCONNECTED so I can move on to a company that gives a [Edited: "Language"]. This is multiple times a day, some with a pre-warning and some with no warning.
I have already disconnected ALL of my Xfinity cable [Edited: "Language"], mostly due to bad customer service, and now it is time to get rid of this company after 25 years. GO AWAY. I am sick of your pitiful customer service, and I will NOT have you refusing to talk to me when there is an issue. You have no issue taking my monthly money, but God forbid if you have to actually talk to a customer.
EX- Xfinity Customer
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XfinitySeth
Official Employee
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1.7K Messages
60 minutes ago
Good day user_nuc1q8, and thank you for stopping by today! I work from home, so I know exactly how important it is to be able to rely on a consistent connection. Even if our local teams identify issues that need addressing, it certainly should not be a reoccurring event at the frequency you're describing, so we'd be happy to look into this further for you to see what can be done to ensure you're not facing these interruptions frequently 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
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