I’ve been trying to get the outside box replaced for months and months

I thought I did post publicly to the forum 

Hello user_dbb0cf, thank you for reaching out in our Forum for help with your pedestal repair/replacement. The photos help a ton too, so thank you for taking the time to include that. You definitely posted publicly, which is very much appreciated; however; our Forum Expert @EG moved your post to a more appropriate board to get the help you need. Thanks for the work you do @EG. To make sure we take the appropriate next steps, I want to make sure we're on the same page, since that will dictate how we proceed. Is your service at all being impacted by the damaged pedestal? If not, I can create a ticket to have this investigated further. 

Hi, no service is not being interrupted yet. But this supposedly houses the cables for 4-5 townhomes. Why can’t this eyesore be fixed? I mean it pretty bad…who would want this on their property? This is mostly a pedestrian alley now..children and dogs and cats. I don’t understand why this isn’t fixed and why it would have to be escalated in order to get fixed?

SM

Our team can help, user_dbb0cf! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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