Visitor
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1 Message
I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day from 1pm to 10pm and still didn't solve anything. The hacker was able to add two devices to my sim data which made it to where I can't place calls or text or receive them nor can I use WiFi calling. This is a mess. The store I went to before even calling claim they are now only a 3rd party seller and don't handle the tech stuff anymore. From the looks of previous posts this has been happening and Xfinity has not solved their security problems. I will probably be changing service because this is ridiculous. After all that time trying to get my lines back working they proceeded to tell me I'm going to have to go to the store. Like how can a store have more access to do anything if the tech department on the phone can't fix it?
XfinityJosephA
Official Employee
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2.5K Messages
3 months ago
Hello, @user_28656p I know these types of situations are a huge inconvenience and very stressful. Especially if you've called and spent a ton of time on the phone. Visiting an Xfinity Store sounds like our best bet to get the phone working. You can also work with our Customer Security Assurance team on the security concern. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
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user_ukjldc
Visitor
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1 Message
7 hours ago
It sounds like we have the same hacker! My wife and I have both had our phones hacked. We have been to our local Xfinity store twice and on the phone with tech support and the fraud departments for about 15 hours in the last 10 days. After visiting the store for the second time today, we have decided to move our 29 year Diamond category membership to another provider. Our biggest complaints are the lack of follow up from the staff, from not returning calls, to devices not working when we were assured they would if we just waited 48 more hours. We have had 6 calls where we were transferred from person to person, all stating different suggestions and opening different tickets. Each time we had to retell our situation...it has been exhausting!
WE ARE DONE WITH XFINITY!
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