1 Message
It's impossible to cancel my service
I've been trying to get y'all to cancel my service for an address I haven't lived at since October. No chat agents are ever available no matter what time or which day of the week, the website gives error after error and I can't schedule a callback even if I wanted to (which I don't, I've moved somewhere that Xfinity doesn't serve and I'm not interested in a 30-minute phone call where Xfinity tries to convince me to keep the service for a place I don't live), apparently just so y'all can keep billing me for service that has not been used. Who do I have to talk to to get this canceled?
XfinityChristy
Official Employee
•
1.1K Messages
14 days ago
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