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user_r8hjq7
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Wednesday, October 16th, 2024 6:19 PM

It’s been almost three weeks without service. Please do something.

We’re approaching the three week mark since we were hit by Helene. Unfortunately Xfinity has not been reliable during these times and it’s frustrating to see other people getting their Internet back, some for over a week now, while it’s been radio silence on my end. [Edited: "Inflammatory"]

Power has been restored. Brush and debris have been cleared up. [Edited: "Inflammatory"]

Please do something about this.

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1 month ago

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XfinityThomasA

Official Employee

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1 month ago

 

user_r8hjq7 - I hope you and your loved one continue to remain safe after the storm. Our commitment is to getting our customers online as quickly as possible after Hurricane Helene. We also continue to experience fiber cuts as debris removal crews have been inadvertently cutting some of our new lines that have been put in place, and these cuts have caused intermittent service interruptions. To aid in connectivity, we have opened 105,000+ open hotspots in impacted areas of Florida for everyone, customer or not, to access. These hotspots remain open for anyone to use, free of charge. To learn how to get connected, please visit this page.

You can check for the latest updates for your area and information about your Xfinity services by:

Visiting the Florida Region’s blog.
Using the Xfinity app.
Chatting with us through Xfinity Assistant.
Visiting the Status Center at xfinity.com/support/status
Calling us at 1-800-XFINITY.

 

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user_r8hjq7

14 Messages

I’m not in Florida so this is not helpful at all.

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1 month ago

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XfinityThomasA

Official Employee

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1.7K Messages

Your feedback is appreciated, @user_r8hjq7. All impacted customers can check for the latest updates specific to your area and information about your Xfinity services by using the Xfinity app, chatting with us through Xfinity Assistant, Visiting the Status Center at xfinity.com/support/status, and calling us at 1-800-XFINITY.

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