derelycked's profile

Regular Visitor


1 Message

Sun, Oct 25, 2020 9:00 PM

It seems like totally dead equipment

I have had the same Motorola box for so long that I don't even remember how long I have had it.  I had one that stopped working several years ago.  In each instance, the yellow light began flickering at times before it stopped working altogether.  When I have tried to use any of the online troubleshooting, they were essentially worthless.  I tried to contact support on both the phone and chat assistance.  I don't feel like you're even being addressed by a person in either instance, rather just passed around by computer menus.  I suppose I need to get pack up the stuff and take it in to one of their stores since I can't get anywhere with it.  I used to think their customer service was lousy.  Little did I know it could actually be worse.



Official Employee


2.3K Messages

7 m ago

Hello @derelycked, thanks for reaching out to us on Forums. We appreciate you being a customer with us and it's upsetting to hear about your experience thus far when working with us. This is definitely not the kind of experience we strive for our customers to receive. I would love to assist you with this box concern as well as any other service issues or concerns you may have. Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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