Visitor
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1 Message
it says to plug into a coaxial cable and there is none in my unit. It’s impossible
I am reared the service, but when I went to set it up, it says to plug into a coaxial cable and there is none in my unit. It’s impossible to get this through to the automated system. Can we schedule our unit to be hooked up asap?,
XfinityJoe
Official Employee
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803 Messages
1 day ago
Good morning @user_evumgs, if you need assistance, we would be happy to help schedule an appointment.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.6K Messages
1 day ago
Concern moved here to the Customer Service help section.
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