U

Tuesday, August 6th, 2024 2:29 AM

Closed

It cant be

2021 i move to my home and open comcast service. I get a 2 year contract 210 channels, 1 gb mbps, and a voice service i never set up or use. Im paying around $200/month, expensive but ok whatever im working from home at the time and need it to function well to handle the work from home stuff. Over time my bill goes up to about $245/month. Fast forward to yesterday and I look at the auto pay credit card and realize they started charging me 275/month. Im thinking ok thats probably on me i let the contract expire and i need to contact them to renew into something more reasonable, it happens with comcast, ive been there before. I open a chat with someone; after alot of beating around the bush they say they cannot lower my bill unless i want to add my mobil to the account, even if I lower my internet speed. Im just through at that point and begin threatening to cancel my service outright to my husband. So today he contacts someone. They tell him they can lower my bill to $191/month by dropping my internet speed to 300 mbps and give us a free ipad we dont want but whatever. Were like yeah ok we'll try that. Then it comes to the ipad color and if we want protection plan for it whatever. THEN the bombshell oh yeah this ipad is going to have a free unlimited data plan on it. So... your going to force me to have mobil service but since i didn't agree to it willingly your going to try to force it by giving me an ipad with it? Someone please explain to me how my bill is $275/month unless i also open a mobil plan and thats my best option, even if I extremely cut my internet speed. I know there is no way every comcast customer is paying that its unaffordable and more than my car payment per month. Make it make sense. 

Official Employee

 • 

1.6K Messages

9 months ago

Hello @user_xjslcj, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

forum icon

New to the Community?

Start Here