Visitor
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1 Message
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and
kicks us out of the app all together!
XfinityThomasA
Official Employee
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3.5K Messages
6 months ago
Hello, user_zgyf8g, and thank you for being part of the Xfinity Forums community! We know how important it is to enjoy your favorite streaming apps without interruptions, and we’re here to help troubleshoot any buffering issues. To start, check your internet speed and, if possible, switch to a wired Ethernet connection for better stability. Restarting your Gateway can also make a big difference. If buffering continues, try these steps:
Close other devices or background apps using your network.
Lower the video quality in your streaming app.
Restart both your streaming device and the app, then test again to see if performance improves.
We’re here to support you every step of the way—let us know how these steps work for you!
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user_f9izqj
Visitor
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1 Message
2 months ago
Massive amounts of buffering and audio cut-outs tonight. The standard steps for resolution presented by Xfinity are garbage and they should be working with HBO to fix the problem. Nothing worse than paying a hefty monthly subscription for 2007 buffering issues and commercials.
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user_8277a3
Visitor
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2 Messages
13 days ago
The buffering on hbo max is terrible. Every one to two minutes the movie will freeze and other times, it will not load after a commercial. This only happens when watching hbo max via the Xfinity gateway on my tv.
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Pamvdw
Visitor
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1 Message
16 hours ago
This happens to me when I use my xfinity tv box's hbo max app - every few minutes the shows or movies pause. Everywhere else I use the hbo max app, including my smart phone with home wifi xfinity internet, it works fine with no buffering. Another instance of xfinity being so frustrating.
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