Issues

I have been calling and speaking to serveral different emoyees about my bill and plans. In December there was a pro for the ultimate tv package for 219 a month after taxes. I filled out the consent forms. My bill never changed and i called again in January. I was told it will be changed and not to worry. I been calling every month since than. Finally in April i was told there was an error and the original pro did not go through. I am very disappointed how this has been handled. Nobody told me. I have spent countleas hours on the phone with you all. I was tomd someone would listen to the phone conversations and contact me back within 7-10 business days its been 2 months and nobody has contacted  me back. I am very displeased with your customer service. I want to be granted what I was told. I am ready to take legal action.