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Liverpoolfanster
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4 Messages

Friday, May 1st, 2026 2:45 AM

issues with the last 2 membership freebie movies not showing up after i claimed them

I claimed the freebies for the movies game night and miss congeniality. so far neither have shown up in the purchases section of the Xfinity steam app or website. so don't know what is going on. my understanding is that after you claim it they should show up in the purchase section within a few hours

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6 hours ago

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XfinityAldrik

Official Employee

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2.5K Messages

3 days ago

Good evening @Liverpoolfanster! Once redeemed, the movies should appear within 24 hours. Typically, they do appear within 2 hours. How long ago were they redeemed?

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Liverpoolfanster

Visitor

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4 Messages

the game night movie i claimed last week and it not yet showed up and the miss congeniality freebie was 8 hours ago now

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3 days ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@Liverpoolfanster, Thank you for letting us know, we appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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Liverpoolfanster

Visitor

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4 Messages

sent u a private message

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3 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

6 hours ago

Thank you for working with us on our Community Forums @Liverpoolfanster, We’re glad we were able to answer your questions regarding your movie rewards. If there’s anything we can assist with in the future, please don’t hesitate to create a new post on our Forums—we’ll be happy to help. Have a wonderful rest of your day and a great upcoming week!

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