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Liverpoolfanster
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4 Messages

Friday, May 1st, 2026 2:45 AM

issues with the last 2 membership freebie movies not showing up after i claimed them

I claimed the freebies for the movies game night and miss congeniality. so far neither have shown up in the purchases section of the Xfinity steam app or website. so don't know what is going on. my understanding is that after you claim it they should show up in the purchase section within a few hours

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4 hours ago

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XfinityAldrik

Official Employee

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2.5K Messages

5 hours ago

Good evening @Liverpoolfanster! Once redeemed, the movies should appear within 24 hours. Typically, they do appear within 2 hours. How long ago were they redeemed?

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Liverpoolfanster

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4 Messages

the game night movie i claimed last week and it not yet showed up and the miss congeniality freebie was 8 hours ago now

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5 hours ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@Liverpoolfanster, Thank you for letting us know, we appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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Liverpoolfanster

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4 Messages

sent u a private message

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4 hours ago

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