Issues with Peacock

8/2/24 sent as a Xfinity Chat—awaiting response

I need your help! I bought the Xfinity package on 7/22/24 that includes Peacock TV. Xfinity has activated the package & were able to sign into the other services Apple & Netflix. However, Peacock TV will not let me establish or reset a password. Xfinity & I since 7/22 have spent far too many hours attempting sign on with no avail. Please reference your file notes & case #ECM [Edited: "Personal Information"].

Xfinity recently referred to Peacock’s customer service #845-207-6604 to resolve this, they tell me it is an Xfinity issue.

I am done spending any more time on the phone with Xfinity. I ask you to resolve this with Peacock and only get back to me after you fix the issue.

My home phone is [Edited: "Personal Information"]

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Responses

XfinityVictor

Official Employee

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873 Messages

3 months ago

user_6lf70f Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_6lf70f

3 Messages

I am awaiting your response & will be available tonight for just another 30 minutes. If you cannot do that I'll be here after 11 am tomorrow. Just let me know when. However as stated in my message you should be able to resolve this without me. Too much of my time has been invested in holds with your agents who have not accomplished a fix so far

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3 months ago

0

XfinityVictor

Official Employee

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873 Messages

I am sorry, I requested a DM to avoid you providing personal information. We do not want you providing your personal information on a public platform. Please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_r318hh

1 Message

I have the same issue and Comcast will not assist. Peacock sees my account, but doesn't know Comcast gave me 2 years of Premium for free and neither party will resolve it

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1 month ago

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XfinityRaul

Official Employee

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1.6K Messages

Hello, @user_r318hh I would be more than happy to help figure out a solution to this problem you're having when attempting to access your Peacock account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 days ago

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Customer Service

user_6lf70f

Issues with Peacock

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