Visitor

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10 Messages

11/06/2026 3:51 PM

Issues with payment arrangement

I recently spoke with an agent regarding changes to my payment arrangement for my account. 

In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screenshots from the interaction yesterday.

Please fix my payment arrangement and restore my service 

Thanks 

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Official Employee

 • 

633 Messages

6 hours ago

 

user_d664ff Hi there.  Thank you so much for reaching out on our Xinity Community Forum.  I'll be happy to assist.  To get started, please follow the steps below to send a direct message. 

 

Official Employee

 • 

633 Messages

6 hours ago

 

user_d664ff

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

Visitor

 • 

10 Messages

5 hours ago

Im using Google chrome 

Official Employee

 • 

633 Messages

Did you clear cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

10 Messages

Thanks for everything it works now

Official Employee

 • 

633 Messages

 

user_d664ff  Are your services back working?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

10 Messages

No. Nobody has contacted me after I sent the direct message about my payment arrangement 

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