New Poster
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10 Messages
Issues with moving service
Good evening!
I have recently moved and encountered a few issues:
- My speed is well short of the 1 GB for which I'm paying. We're maxing out at 200 MB. We regularly realized 900-950 MB at our prior home with the same number of devices.
- The account for the new home is not linked to my Xfinity app. When I attempt to manage the account, I usually receive an error message. When I interact with the Xfinity Assistant, I am told that I do not have an account.
- My Peacock Premium subscription was canceled. Peacock customer service will do nothing besides tell me to contact Xfinity or attempt to sign up again.
Please assist me in resolving these matters.
Thank you!
XfinityRoberto
Official Employee
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2.1K Messages
2 years ago
Hello and welcome to Comcast! Thank you for taking your time in reaching out to us today over our Forums page! What an amazing way to communicate now these days! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions
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XfinityRoberto
Official Employee
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2.1K Messages
2 years ago
Ok, please let us know if you have ay other questions or concerns once you try again.
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