Issues with mobile account

Hi, I’m reaching out because I tried talking to customer service today and I’m still really frustrated with a few things going on with my account.

When I signed up for Xfinity Mobile, I purchased 3 phones and 2 Apple Watches. The rep at the store told me everything was on a 24 month payment plan. I actually questioned him about it multiple times because I was surprised. I thought most companies were doing 36 months now, and every time I asked he reassured me that Xfinity was only 24 months.

I recently looked more closely at my bill and realized every single device is actually financed for 36 months.

I tried explaining this to customer service today and was basically just told that yes, they’re 36 month agreements. I understand that. That’s why I’m contacting you. I’m not confused about what my account says now. My issue is that I specifically asked the employee multiple times before agreeing to everything and was repeatedly told 24 months.

I also have an Apple Watch that I’ve been paying cellular service for for months, but it doesn’t work unless I have my phone with me. When I asked about that today, I was told that’s just how the watch works. That doesn’t make sense to me. If I’m paying every month for cellular service on the watch, I would expect the watch to actually have cellular service when my phone isn’t nearby.

And honestly, the phone service itself has been awful. I barely have service anywhere. At this point I feel like dinosaurs probably would’ve had better cell service than I do. I switched our phones over to Xfinity expecting to have reliable service, and that hasn’t been my experience at all.

I’m not trying to be difficult, but I’m pretty frustrated. I have five devices that I agreed to purchase after specifically being told they would be paid off in 24 months, I’ve been paying for cellular service on a watch that doesn’t seem to actually have cellular service, and the phone service in general has been terrible.

I would really appreciate someone actually looking into what happened when I signed up rather than just telling me that my account says 36 months. I’d also like the Apple Watch issue looked into and the charges reviewed for the months I’ve been paying for service I haven’t been able to use.

I’m hoping someone can help me figure out a reasonable resolution to all of this because so far I’ve been really disappointed with Xfinity Mobile.

Thanks for reading my long rant.