Visitor
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4 Messages
Issues with chat agents promising false credits then transferring the chat or asking to not contact support again for addition discounts
Hey all. I recently had an issue on June 14th in a chat where I was promised a $60 credit because of a bill error. I didnt pay attention to my promotional offer I had and it expired so I chatted to inquire on this. The 1st agent was great and helped me get situated and into a better offer. I was then transferred to another agent who promised a $60 credit and an additional discount a month later if I did not contact support until after July 15th. I never got an email on these promotions or credits and never got any credit other than $20. Im starting to think I was given false information. Could someone with access please pull the chat logs from that day and tell me if im in the wrong here? Any advice would be greatly appreciated. I have been an Xfinity Customer for over 10 years and the last 3 years or so of customer service have been very bad.
XfinityDemetrise
Official Employee
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286 Messages
7 hours ago
Hi there @NovaSpartan19 Thank you so much for reaching out about your credit concern. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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