Visitor
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1 Message
Issues with Billing [Edit]
[Edited: "Inflammatory/Soliciting"]. On 10/13/25 Xfinity went into my bank account and removed funds without my consent or authorization. And have been giving me the runaround since about refunding my visa. I don’t have a card on file or use auto payments, they used the last card I used to pay my bill. They claim to not have any way of putting my money back!! Yet they have the ability to remove my money without authorization. They did this 2 days after I paid my bill😡 I am being forced by them to file a police report for the theft as well file a theft complaint with my bank. I wonder how many times they have done this to customers…
XfinityJon
Official Employee
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739 Messages
10 days ago
Good afternoon MaymeeJ. I can assure you this is not the experience we want you to have. I would be more than happy to look into this for you. I will need some additional information in order to review this.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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