Issues with bill [Edit]

I am so sick of feeling the need to leave these reviews everytime I have to deal with Xfinity customer service. And can someone please tell me if $263 a month sounds extremely high for internet, TV & phone? I contacted chat tonight to ask a question about my bill and he proceeded to tell me he could help me out and lower my bill. Sure! Sounds great! Considering I have been a customer since 2015. When he told me he could lower it by $10 I about had a stroke. Are you [Edited: Language] kidding me? I told him to just cancel my TV service altogether & he came back with "just local channels" for $171. It is so exhausting trying to communicate with these people & every single time it takes no less than an hour to try and get one simple thing accomplished. I want to know why am I being charged so [Edited: Language] much when I see ads all the time for internet with much higher speeds than I get for less than half the price I am paying. I've been paying this much for 10 years because I am a loyal customer but I am sick of it. You would think they would use all the money they [Edited: Language] people out of to hire decent customer service agents who can communicate effectively in English. If after 10 years I cannot be offered better prices then I am just an idiot for continuing to give them my business. Can someone please contact me and explain my bill and the reason why it is so much? Thank you! [Edited: "All Caps"]