Contributor
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87 Messages
Issues with activating Streamsaver Rewards Offer
A Rewards offer came out that was for activating Streamsaver (or Streamsaver Now) and you would get a $50 egift card toward food delivery.
OK, well I have been thinking of getting Streamsaver and thought I would check into the reward.
It allows me to "claim" the reward BUT THAT IS ALL!!!
After you have claimed the reward, it directs you to click on a link to "Visit Entertaiment Management" to add Streamsaver to our account and then they will send an email with info for claiming the reward.
BUT - that link is pure garbage.
It doesn't work. It either fails with:
(1) a "we're sorry" stupid message to contact support or
(2) a really asinine message that your services can't be moved or
(3) This page isn’t working right now. www.xfinity.com can't currently handle this request. HTTP ERROR 502
I did call support, and 2 different departments told me the same thing - that the ONLY way to get the reward was to activate it through the website!!
I tried 3 browsers on my PC - ALL failed.
I tried it through the Xfinity app - failed.
Is the any reason we should believe that Comcast will fix this within a reasonable period of time or that it was a REAL rewards offer at all??
After all, I have gotten other rewards offers that they then said I should never have gotten ...
When I pay more to Comcast each year than what my first car cost - new! - I expect better service and a website that actually works.
Accepted Solution
erm54
Contributor
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87 Messages
5 months ago
The techs I spoke with on direct messaging were able to resolve this issue.
Even though the link in the reward did not work, and I was told you had to use that link to receive the $50 egift card, it appears that once you claimed the reward you could just have Streamsaver added to your account and an email concerning the reward will then be sent.
I had Streamsaver added (although I had to call to have someone do that - the info I was seeing online about my account did not look correct).
Shortly after it was added, I did receive the email and I did receive the $50 egift card (there were several options for food delivery).
Not sure why it was set up in such a way that would not work as directed or why I was told that was the ONLY way to get the reward.
My issues related to this post have been resolved.
(edited)
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EG
Expert
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110K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
5 months ago
Thank you for reaching out to us here @erm54. That is certainly not the experience we would like you to have with any Rewards offer. We would be able to submit a request over to the Rewards team to look into on your behalf. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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