1 Message
Issues with a moving services [Edit]
I got scammed by someone that was helping me activate my new internet! i had moved homes and they offered to upgrade my speed and get a “free” ipad. i had said no because it sounded sketchy, especially with the accents. A month later, i get two bills for the internet . one of them was for some apartment in a whole different state! i called customer service and had so much trouble trying to cancel it and get my money back . [Edited: "Political"]
XfinityDena
Official Employee
•
3.2K Messages
2 months ago
@user_gashcu
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0