Visitor
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1 Message
Issues setting up Auto Pay
Hello, I'm trying to set up Auto Pay and I keep getting this error message below:
You can't add a new payment method yet
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
But my account does have my correct contact information, so I don't understand why I cannot set up Auto Pay online?
XfinityBenny
Official Employee
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1.3K Messages
15 hours ago
@NcBh_3424bx Thanks for adding a post to the community. There are a few things to check when seeing this error. The first is making sure you use the Xfinity App, it's more secure and faster than the browser. Second is checking to make sure the contact info is correct. If it continues, clearing the cookies and cache on the browser, or trying another device is recommended. If it continues, our phone agents can help by calling 1-800-XFINITY (1-800-934-6489).
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