Issues setting up Auto Pay

Hello, I'm trying to set up Auto Pay and I keep getting this error message below:

You can't add a new payment method yet

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

But my account does have my correct contact information, so I don't understand why I cannot set up Auto Pay online?

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XfinityBenny

Official Employee

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1.4K Messages

24 days ago

@NcBh_3424bx Thanks for adding a post to the community. There are a few things to check when seeing this error. The first is making sure you use the Xfinity App, it's more secure and faster than the browser. Second is checking to make sure the contact info is correct. If it continues, clearing the cookies and cache on the browser, or trying another device is recommended. If it continues, our phone agents can help by calling 1-800-XFINITY (1-800-934-6489).

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user_iyg33u

Visitor

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1 Message

tried all of above multiple times. it doesn't really matter whether the app is faster and more secure I JUST WANT TO SET UP AUTOPAY SO YOU EVIL PEOPLE DON't KEEP CHARGING ME $10/month for not having autopay to my checking account set up. would almost rather pay whatever it costs to deal with another company

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3 days ago

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XfinityJon

Official Employee

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1.2K Messages

Good afternoon user_iyg33u. I would be more than happy to take a look at your account and to assist further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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