Visitor
•
1 Message
Issues on account
Since July 7th, we have been trying to make sure that our service was cancelled on June 5th or 6th. We get the run around every time we call. They keep trying to bill us when we shouldn't owe anything. Please help.
Thanks
XfinitySeth
Official Employee
•
272 Messages
3 days ago
Good day user_ebpdjr! While we hate to lose you as a member of the Xfinity family, we infinitely appreciate any amount of time you've spent with us, and are happy to help with any account change request you have 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can look further into this from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
0
0