Issues making an online payment

Thank you so much for reaching out to us on our forums @user_m54769! I know how frustrating it can be when you are just trying to make a payment and the page will not load. I am happy to help get this working for you!

Before we dig into the steps below, can you let me know if you have already tried signing in on a different device or browser?

For troubleshooting purposes, please try the following steps:

1. Clear the cache and cookies on your device’s web browser.
2. Completely close all browser windows.
3. Open a brand‑new browser session and go to our website.
4. Scroll to the very bottom of the page and click on “Cookie Preferences”.
5. Select “Decline All”.
6. Select “Save Changes” (If the window does not automatically close).
7. Click on “Cookie Preferences” again.
8. Select “Accept All”.
9. Select “Save Changes” (If the window does not automatically close).
10. Try loading the payment page again.

Please give these steps a try and let me know what happens.