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Saturday, November 2nd, 2024 9:18 PM

Issues getting service at new location

Here is the situation:

  • I have been with xfinity for about 2 years now on the same plan. I use my own modem and router. This has not been an issue
  • I have moved to a new location. This new location has had xfinity service previously. I am using the same connection location as the previous customers
  • I used the chat function to make sure my service has transferred. The individual I spoke with made sure I had selected a plan and that my service was transferred
  • I am still not getting service or internet at my new location
  • Here are my questions:
  • What could be causing this issue?
  • Is my service not active? Does service not start on the weekends?
  • Any help would be greatly appreciated. Thanks.

Official Employee

 • 

1.2K Messages

19 days ago

Hello Userman12364 is this still an issue for you regarding the activation of the new services after begin transferred? 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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