2 Messages
Issues after Internet Cable Dig
Due to my home being a new construction Comcast hired a engineering company to run the line from the pole through my yard and driveway to the side of the house. Where they drilled my driveway was patched and it has failed and has left a gaping hole. It looks like the hole was not filled in correctly before patching the asphalt leaving it hollow and causing it to fail shortly after install. Trying to get in contact with construction team or whoever can rectify this issue.
EG
Expert
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104.3K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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843 Messages
7 days ago
Hello @hgreenggblvd I'm sorry to hear there's an issue after construction. You’ve come to the right place for help. Please direct message us your name and address, so we work together to get someone out to resolve your concerns. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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