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Tuesday, February 6th, 2024 6:34 PM

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Issues adding mailbox to apple devices

Able to add one email but not the second. I complete everything and get back that I didn’t enter the password when I did. Anyone have this issue and find a solution?

Official Employee

 • 

3.5K Messages

1 year ago

@user_i707vk Thank you for taking the time to reach out to us here on our Xfinity Forums. We would love to help you get this figured out! To better assist you, can you tell us a little more about any errors you are getting or what is happening when you try to add the second email? Such as the steps you are taking and where you find the roadblock?

7 Messages

Thank you for your reply. I input:

-name

-email address

-new password

-description 

When I try to verify the info I get a msg that says no password was provided. I double check all info and it’s correct. This happens on my iPhone and iPad.

7 Messages

Btw I use 2 email addresses and am able to add one but not the other. Everywhere was working until I changed my passwords for both emails

Official Employee

 • 

3.5K Messages

@user_i707vk Thank you for confirming that for me. Have you attempted to log into that email using our Xfinity website with no issues today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

Yes, no issues on website

Official Employee

 • 

1.8K Messages

That's great to hear!  On the Apple products are you using a particular mail app  such as Apple Mail, Canary or Outlook? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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