Visitor
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3 Messages
Issues activating Peacock
I cannot activate Peacock Premium. I moved states and had to cancel my Xfinity gigabit internet service in my prior state before the move. I'm now in my new state and I signed up again for Xfinity gigabit internet for my home. I've received my internet services and a link to Peacock Premium activation. When I attempt to follow the link's instructions with my Xfinity account details, I am denied and told that my Peacock account (which is not longer active since the prior Xfinity cancelation) is still linked to my Xfinity account. Unfortunately, when I try to access Peacock with my Xfinity login details, I cannot access any Premium content -- it says I do not have an active plan. The customer service FAQs and bots have only sent me the same activation link over and over, which hasn't helped. Any help?
user_u2qrb2
Visitor
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3 Messages
2 hours ago
Here's the exact error message"
"Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
PPG_0017_c6db646"
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XfinityAldrik
Official Employee
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2.4K Messages
1 hour ago
Thank you for reaching out and for laying out everything you’ve already tried @user_u2qrb2! I know I personally would be exhausted if I were stuck in a loop where Peacock won’t activate because it’s still tied to an old account. To sort this out, I’ll need to take a look at how your previous and current accounts are linked behind the scenes.
Could you please send our team a direct message with your full name, your previous address, and your new address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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