Visitor
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1 Message
Issued ticket number saying no ticket
They just issued me a trouble ticket with number and then a moment later they say it’s invalid. How am I supposed to get the Comcast cable hanging down in my backyard fixed? Now when I try to enter the problem again it says error.
XfinityAlfonso
Official Employee
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2.8K Messages
3 hours ago
Hello user_89xmzl, was this ticket issued through the Xfinity Assistant? If this went right away to the local team, then the ticket is closed out. We can take a look for you and provide additional context.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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