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hwhw
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4 Messages

Tuesday, July 28th, 2026 4:17 PM

Issue with Refer-a-Friend Links

Hello,

I need help resolving a Refer-a-Friend issue where completed referrals have disappeared from my account.

I enrolled in the program and received a referral link ending in /[XfinityUserID]. I shared it and 10 people signed up through that link. My dashboard confirmed this and displayed 10 referrals — I have dated screenshots showing that count.

My dashboard now shows a different referral link and a count of 0 referrals, 0 earned rewards, 0 earned value. The 10 referrals are gone.  There appear to be two links tied to my account now.  I cannot figure out who to get in contact regarding this.

I'd like the following addressed:

1. An explanation of why two referral links exist on my account, and which Xfinity ID each is tied to.
2. The 10 referrals restored to the correct link and credited under my Xfinity ID.

I can send the screenshots on request. Please let me know what else you need from me.

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Updated 

2 hours ago

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Oldest First
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EG

Expert

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119.6K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

5

hwhw

Visitor

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4 Messages

@EG​ Thank you.  Hopefully they will be able to help me sort this out.

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4 hours ago

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XfinityDena

Official Employee

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4.5K Messages

Thank you for reaching out @hwhw. By chance have you already received your rewards for referring your eligible friends and family members? With the program you can earn up to $50 per qualified service referral and up to $500 in one calendar year when referring eligible friends, family members. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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hwhw

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4 Messages

@XfinityDena​ I have not. This has all occurred in the last two weeks. And in fact I still have access to the dashboard with ten referrals on a computer that was never signed out.  But when I log in to the dashboard now I cannot access the one with 10 referrals. Is it possible I can send you the referral link and we can work backwards from there?

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4 hours ago

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XfinityDena

Official Employee

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4.5K Messages

@hwhw

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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hwhw

Visitor

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4 Messages

Sent.  Thank you for your help. 

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2 hours ago

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