Visitor
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1 Message
Issue with Peacock Activation - StreamSaver and Diamond Member Conflict
I am having a provisioning issue with my Peacock account after adding the StreamSaver bundle. My subscription hub says information is unavailable and I cannot upgrade to ad-free. I am looking for assistance from an Official Employee to manually refresh or unlink my entitlement.
XfinityMarshante
Official Employee
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1.1K Messages
12 days ago
Hello @user_k2s2d1, thank you for taking the time to leave a post. Sorry to hear you are encountering issues upgrading to the ad-free version of Peacock. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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