Good evening @user_uxab4v, and thank you for reaching out on our Community Forums with your TV issues, we appreciate it. I see that you are experiencing pixelation and sound cutting out. Are you receiving any error messages or codes as well? Is this occuring on all channels or specific channels?
XfinityAlyssaA
Official Employee
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2.7K Messages
3 hours ago
Good evening @user_uxab4v, and thank you for reaching out on our Community Forums with your TV issues, we appreciate it. I see that you are experiencing pixelation and sound cutting out. Are you receiving any error messages or codes as well? Is this occuring on all channels or specific channels?
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user_uxab4v
Visitor
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5 Messages
2 hours ago
There are no messages and it happens on all channels. Recycling the box does nothing. All cables are secure.
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