Visitor
•
1 Message
Issue with cable television service
In January a Comcast agent offered me a better deal on my cable TV and internet service. I asked them repeatedly if the new deal would maintain my current TV service and they repeatedly assured me it would, so I agreed to the change. Shortly after ending the support chat my cable TV service turned off. I contacted support and after an hour of technical tests they told me my new deal did not include cable TV service. I asked to be switched back to my old service. I've been dealing with an extensive series of billing issues related to that initial change since that time. I would like to communicate with an upper-level customer service representative as my numerous support chats/calls have not resolved the problem.
Accepted Solution
CCKimberly1
Official Employee
•
842 Messages
2 years ago
I will absolutely be more than happy to take a look at the account with you, @user_e5ef12. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
CCKimberly1
Official Employee
•
842 Messages
2 years ago
I do want to take a moment to say thank you for all your time and patience while this was figured out! I hope everything was simple, easy, and awesome! Please remember that our Digital Care Team is available at any time, day or night, to answer any questions or concerns regarding your account. I hope you have a wonderful day, and please stay safe and healthy! I do look forward to chatting again with you on my follow-up.
0
0