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nitind
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Wednesday, January 15th, 2025

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Issue activating free peacock subscription even though through xfinity

Internet only from Xfinity, 1 gigabyte 

and peacock is supposed to be included. Catch is I cannot activate it.

Xfinity.com/myactovations shows that I have active peacock subscription but the status is blank. It is supposed to show me an activate button if I follow the instructions.

any help?

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7 months ago

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Tek

Problem Solver

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920 Messages

8 months ago

The article offers a few different ways to activate it :

https://www.xfinity.com/support/articles/peacock-premium-offers

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nitind

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8 months ago

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nitind

Visitor

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8 months ago

I have tried the steps in the article but not working. The problem is that when I go to Xfinity.com/myactovations, the status for peacock subscription is blank. If you compare the image in this link, I do not have the purple Activate buttons available. It is just empty white space and hence not able to activate and go to the next step.

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Tek

Problem Solver

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920 Messages

Shows you are activate. Should be able to login now. Does it not work ?

Keep in mind your Peacock login is not your Xfinity Login. It's separate. 

8 months ago

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nitind

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5 Messages

No, the status should not be blank but should show activate button. After clicking on Activate button, it should then take me to Peacock. Since I don’t have a way to activate, I do not have a way to link peacock to Xfinity. 

8 months ago

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XfinityBrianH

Official Employee

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1.6K Messages

 

nitind Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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user_t3x3t2

1 Message

7 months ago

I was having the same issue using a Mac,  I tried to log in using Chrome browser instead of Safari and it work that way.   Hope this helps for someone have the same issue!!!!

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nitind

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5 Messages

7 months ago

Seems to be working now, I dont know if there was an issue on Peacock side or not. And the documentation from Xfinity about activating was confusing though.. but issue resolved

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XfinityBillie

Official Employee

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3.6K Messages

I'm happy to hear that you were able to activate Peacock. :) We appreciate you taking the time to provide us an update. Can you share the steps on how you did finally activate Peacock as it may be beneficial to other users? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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