Visitor
•
1 Message
Is Xfinity the worst company ever?
Hello - I cannot express enough how fed up I am with Xfinity. If I had a choice for internet service, there is zero chance I would remain a customer.
But since I don’t, I’m stuck with you.
A simple request to transfer service two weeks ago has resulted in nothing but frustration, about 10 hours of lost time, still no service and about 6 different “resolutions” that have all failed.
When will I get service? Who knows. How much will I pay? Who knows. Will a technician be able to complete the activation? Who knows. Will the drop bury line actually occur? Who knows.
Certainly not me. And clearly no one at Xfinity.
XfinityAdrienne
Official Employee
•
1.9K Messages
15 hours ago
Hey there, @user_94kxi9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with moving your services, it certainly is not what we want for our customers. I would be more than happy to help with looking into the details. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0