Contributor
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17 Messages
Is Xfinity Rewards email legit?
I received an email from support@xfinityrewardswinners.com stating that I won a sweepstakes that I entered in the Xfinity Rewards portal, which is true as my entry shows up in my account. Trying to confirm if this is legitimate, as the whole process for redeeming the prize is clunky and rather sketchy looking. Comcast CSA believes it is spam, but I did a trace on the domain and it goes back to GMR Marketing, who appears to be operating the contest for Xfinity based on the terms and conditions for the sweepstakes in the portal. Also, the Xfinity membership FAQ page states that if you win, you’ll receive an email from a different address, support@xfinitywinners.com. This domain also traces back to GMR Marketing. Wondering if someone would be able to help me investigate this.
XfinityQuemekia
Official Employee
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950 Messages
18 hours ago
Hey there @Jrst1! First off, a huge congratulations on your win! It’s fantastic that you’ve been keeping such a close eye on your account security! It is perfectly normal to feel cautious when a redemption process looks "sketchy". When you log into the Xfinity app or the Xfinity membership portal does the reward show as "claimed" or "win confirmed" in your activity history?
If you view the email in the Xfinity Connect webmail portal, do you see a red Xfinity logo next to the subject line or above the "From" address? This is our official digital signature.
https://www.xfinity.com/support/articles/phishing-scams
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