Is Xfinity eliminate customer owned gateways ???

No bot here I have been fortunate enough to serve our customers since 2009 and would be happy to answer any questions you may have. I apologize for any confusion caused by my response, @nickp1. We have recently made some changes to our internet speed tiers, and Connect More is now considered a grandfathered plan. That said, that does not mean there has been a change to your current plan. Connect More will not appear on the rate card if that option is no longer being offered.

If you have questions specific to your services, please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

A lot of what looks “human-authored” these days is actually human-posted but AI-assisted. In the Xfinity forums (and many customer service settings):

• The official Digital Care reps are real humans, logged in under “Xfinity Support” or named employee handles.

• But they often use AI-generated or AI-templated replies to handle volume. That’s why the wording can feel “too polished,” repetitive, or oddly generic, even when the rep claims their own personal tenure.

• The clue is in how they slip in a personal statement (“I’ve been serving customers since 2009”) wrapped around a highly structured, copy-pasted block of instructions. That hybrid style is classic when a rep is pasting from an AI/knowledgebase draft and adding a human “personal” line on top.

So, in my quoted example:

• The personal intro line was almost certainly typed by a rep.

• The rest (plan details + DM instructions) looks like it came straight from an AI template or canned script.

That’s not “the bot talking to us directly,” but more like:

A human agent using AI-authored content, lightly edited, then posted under their account.

This explains why it feels like an AI wrote it — because in practice, it probably did, just filtered through a human rep.

@user_xpxhlq​ 

Or not.  Our employees here each help hundreds of customers every day across four platforms: Community Forums, Reddit, X, and Facebook.  Like me, they probably use a macro program to keep from having to type the same thing over and over and over ad nauseam.  There are no bots here; everyone that posts, including customers, are real people, working real shifts and getting paid real $$$, except for the Experts, and we are just volunteers that enjoy helping the customers and the employees.

Hopefully that will clear up some of the questions about AI and the Community Forums.