4 Messages
Is Xfinity doing any repairs in Augusta, GA yet?
I tried calling but the phone tree is setup to make sure you can never actually talk to anyone, ever. Extremely frustrating and the same experience I've had every time I've ever had to deal with Xfinity!
We have power back after the hurricane, but our internet is out. I can see, in my yard, where the underground cable from the house to the box was pulled up and cut when a tree fell down. I know this is the cable because I watched them install it a few months back.
I've tried communicating this, but it's impossible. There's no water anywhere, and I suspect this might be the only reason we have no internet. I know it's not life or death, so I'm not trying to shortcut what I'm sure is an absolute mess for repair workers right now. I am simply wondering how I can get this information to someone so they know what obviously needs to be fixed.
XfinityJamesC
Official Employee
•
1.6K Messages
3 days ago
Greetings, @kdrudy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the progress of repairs in your area. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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