Is Xfinity doing any repairs in Augusta, GA yet?

I tried calling but the phone tree is setup to make sure you can never actually talk to anyone, ever. Extremely frustrating and the same experience I've had every time I've ever had to deal with Xfinity!

We have power back after the hurricane, but our internet is out. I can see, in my yard, where the underground cable from the house to the box was pulled up and cut when a tree fell down. I know this is the cable because I watched them install it a few months back.

I've tried communicating this, but it's impossible. There's no water anywhere, and I suspect this might be the only reason we have no internet. I know it's not life or death, so I'm not trying to shortcut what I'm sure is an absolute mess for repair workers right now. I am simply wondering how I can get this information to someone so they know what obviously needs to be fixed.