Visitor
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1 Message
Is this text spam or real?
Hi &&&, it's Xfinity Assistant.
We've identified an issue with your internet equipment at ## %%%% ST that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced.
Would you like us to ship you a new gateway at no additional cost?
1 - Ship me a new Xfinity Gateway
2 - No, I'm not interested
Txt help or stop
Msg&DataRatesMayApply
EG
Expert
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120.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.4K Messages
11 hours ago
user_7shc80 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a question regarding an alert you received. We would be happy to check on our end if a text was indeed sent over to you. Out of curiosity, have you experienced any concerns with your service at all recently?
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