2 Messages
Is this normal
Should it be normal for a loyal customer to have service interruptions for days at time every few months or so... ive been with xfinity for years and its got me looking into att and t mobile... my modem is brand new... i auto pay every month... and would be willing to pay more for more reliable services.. it's odd to have to reach out to a community forum for a regular problem and why has the problem been took care of if there is damages to any cables... also when there is these so called outage why is it specific to certain addresses
Tony
EG
Expert
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110.2K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.8K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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