Is this iguard link legit?

Hi, I recently contacted an Xfinity agent via chat and asked if I could sign up for an internet + mobile. After asking him all the details, he gave me this link, "https://iguard-po-1pp.slb.comcast.com:9443/ui/...." (I shortened the link) to verify my identity. There I was asked my SS and DOB. I was wondering if that link is legit or fraud. This agent is from a country where a lot of scamming goes on. I am not saying that he was trying to scam me, I am just trying to verify if this is legit or not. Thanks.

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XfinityChelseaB

Official Employee

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2K Messages

1 month ago

Hello @consig1iere, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I can say we do have multiple ways of authenticating our customers over multiple platforms, but I understand your hesitation. To be safe, we would be happy to help you here over a secure thread. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_enunkh

Visitor

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2 Messages

@XfinityChelseaB I have the same question, and during my chat with an agent, they asked for the same information, which makes me hesitant to share it. I also got a link ... and I am not confident enough to share my personal details with a random website ... https://iguard-po-1pp.slb.comcast.com:9443/ui/?____________________
I would appreciate your guidance on this matter.

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22 days ago

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XfinityShawn

Official Employee

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1.9K Messages

user_enunkh Was this for a mobile concern by any chance?

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